Fuzzy modeling Enterprise Resource Planning tool selection

ERP tool selection can be seen as one of the most relevant decision-making stages for an organization. This task is conceived as being one of the most difficult ones when an organization is trying to acquire an ERP tool. This work proposes structuring the decision-making selection of ERP tools. With this purpose, we have applied a Fuzzy Cognitive Map based approach capable of offering a definitively organized and structural outline in the acquisition of an ERP tool. Also, this proposed model offers a selection model where the more relevant criteria, their intensity and the relationships between them are identified. © 2007 Elsevier B.V. All rights reserved.